Ok, so I’ll admit to not having done a ton of research before buying tickets the first day they were available (major stress at the time, but that’s another story), but I figured it would be an intuitive process (again, I wasn’t thinking straight).
So I wait for 12 “more-than-one-hours” in the online queue, get in, choose the Tier I want—and here’s where it messed me up. The ticket selection was displayed on a calendar graphic, so, silly, exhausted, stressed out me, I thought they’d made the reservation process automatic (cuz why would I buy a ticket on a calendar for a day I didn’t want a reservation for).
I bought the ticket on my phone (the only window that didn’t crash), and the completion screen didn’t show a MAKE A RESERVATION NOW button, it only showed a “view your ticket” button (if it did, it must’ve been off screen and I didn’t scroll down). And in my email confirmation, there was a reservation link, but some marketing twit put the link below an ad to download the DL app!!! Any web professional knows that people ignore ads in emails the majority of the time. Why they would put the very necessary reservation link right below an ad is so beyond me.
Thankfully some DL friends saw the error of my ways, so I got back in line for another 7 hours (my reservation window had closed) and got my reservation (along with two more tickets+reservations, cuz I was gonna be sitting there anyway). But still, yes, I also feel sorry for anyone who couldn’t figure out DLs horrible user interface and then didn’t find out until they actually got to the park.
I’m a web professional and still screwed up (most websites don’t require extensive research to use properly), so I’m sure there are plenty of people who are going to have a horrible day as they’re turned away from the park entrance.
Another friend of mine, who did do the research ended up in the reservation line first, because both queues looked identical, save for the words “reservations” and “tickets” in the insanely long URLs (I just happened to notice that, which is how I could be in both the res line and the ticket line at the same time for my 7-hour stint).
Anyway, I admit to my error, but I hold a multi-billion dollar company to a higher standard when it comes to web UX/UI. And I feel sorry for anyone who was too tired or distracted like I was (and didn’t have friends to guide them back in the right direction), to successfully complete the process.
Ok, rant over.
TLDR: I was tired and screwed up the reservation process, but the DL website UI didn’t help.