Had my first mobile order entry denied at Polynesian today. My DH and I had traveled to the VA hospital in Orlando for his covid shot and made a mobile order at Capt Hooks while still in the hospital parking ramp. We’ve done this many times (MO) and I was just at Capt Hooks last Tuesday morning. As we got close to the Poly gate I hit “prepare my food”. We showed the gate guard the MO on MDE and a pic ID and he asked if we were guests there or any other resort… when we said no he told us we couldn’t come in b/c they were under restrictions. I told him we do this all the time, just last week AND they are preparing the food, I can’t cancel the order NOW
So we left, very sad! and a little mad!!! Waited on hold for 60 min w/ Disney Dining (who I knew couldn’t help) but they gave us the billing number to call to try and get our money back. I’ve emailed (b/c business hours are over) with screen shots and details of ordeal etc. My DH said, “It’s Disney they’ll make it right. Or keep escalating until they do”
BTW: I prefer MO over ADR b/c there are usually outdoor dinning areas and we are avoiding indoor dinning due to covid right now.