First Mobile Order denied :( be warned DON'T hit 'prepare my food'

Yes consistency would be nice. Plus they lost some revenue… not much but it does compound.

Glad they’ve resolved it suitably :+1:t2:

Thai coconut meatballs :yum::yum:


They are so good. I hope you will be enjoying them in a few days.


Me too!!!

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:thinking: Are you confusing me with someone with an imminent trip??


Oops. Apparently. I really thought I was replying to @ppehap. :woman_facepalming:


I knew it , but we want to support @ScaffyWitch’s wish for Thai Coconut Meatballs :yum:


:rofl::rofl: Aw, I was hoping there was a suprise trip planned for me.


It’s not the ploy’s TCMs


I support it too.

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UPDATE: created a MO for GF Island Grill (breakfast), again while in parking ramp at VA. Did NOT push prepare my food this time; learned my lesson. The gate guard was welcoming, cheerful, funny, asked to see MO on MDE and a photo ID, showed my FL-DL and he let us right in w/o hesitation. Ok, after a few jokes first.


For our trip in June, I was hoping I could get something in writing in case we ran into any difficulties. Unfortunately, I was not successful and the reply I got was not consistent with what @ppehap was told by the CMs at billing.

I’ll just take my chances with the mobile orders and see if they let us in, I guess. And monitor other people’s attempts between now and then.

Here was the email that I sent:

Hi! For our upcoming WDW visit in June, we will not be staying at a Disney resort, but we are interested in eating at some of them, both table service and quick service.

Is this allowed? We’ve seen some mixed information on this online.

If we have proof of dining (either an ADR for table service or a mobile order), will we be allowed to visit the resort property?

Are we allowed to park on resort property for the time it takes us to eat or pickup our mobile order? Can we have a ride share drop us off?

Thanks in advance for whatever clarification you can provide on what is permitted.

Here is the reply I received:

Thank you for contacting the Walt Disney World® Resort!

We are excited to learn you are planning on visiting us real soon! All guests are able to make dining reservations located inside each of our operating Resorts. For Quick-Service locations that include mobile food ordering, at this time this option is only available for guests who have reservations at our Resorts. If you decide to book a Dining Reservation inside our Resorts, you will be able to park at the location complimentary for your reservation.

If you have any other questions or challenges, please do not hesitate to contact us by calling us at 407-W-DISNEY (407-934-7639) or by chatting with us in the Help Center of the Walt Disney World® website (only available on the US site). Cast Members will be happy to assist you further.


eCommerce Sales and Service Team

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If that response is to be taken as the “official word”, then it sounds like Mobile Order will not guarantee they will let you in, because they only will accept that for guests who are staying at a Disney Resort. ADRs, however, would be allowed as admittance for anyone.

The fact that sometimes they are letting non-resort guests in with a MO, then, creates confusion.


Well, and further more, why would you be allowed to mobile order in the app at a resort where you don’t have a reservation? If this was official, then only resorts where you have a reservation or park locations should be enabled for mobile ordering…


It could also be something they don’t want to encourage so won’t officially give permission in advance, but will allow it when someone actually does it.

I’m going under that assumption, I think.

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Except when they don’t!


True. :joy:

So I guess my back up plan is to have Uber drop us at TTC?

Except the day I actually am driving in to just get breakfast from Capt Cooks. Then I guess I’d need to pay a hefty TTC parking fee if denied. :joy:

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Hmmm…I was going to let DH sleep in. But I guess I could make him drive and drop me off at TTC if needed? Would they let him wait there while I trotted over to Poly? Or do I have him drive back to Poly and I walk out past the guard that wouldn’t let us in? :joy:

That’s clearly not the case. There’s nothing stopping an off-site guest from walking/taking internal transport to resorts and mobile ordering, is there?
Do they mean resort parking is only available for resort guests, because that’s a different question and answer.

ETA FWIW because of all the mixed messages Disney are sending I think I just wouldn’t count on being allowed to park and do QS and if they allow it on the day then take it as a win.


I don’t think they’re enforcing it anyway? For our MK days, we can plan to catch a boat for lunch at Capt Cooks or Geyser Point, right? They aren’t checking resort credentials? (Who was it that did this recently? :thinking:)

But it may the the official policy. I found this on the Dining page:
Disney Resort Hotel Dining
Planning to dine at a table-service restaurant in a Disney Resort hotel? A confirmed dining reservation is required for day Guests (those not staying overnight) and is highly recommended for Guests staying overnight at a Disney Resort hotel.”|286743662&cid=PDM313435&bid=1777934144

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