I was amazed by how practical they were, clearly with their finger on the pulse of what is happening.
Aside from owner experience and erosion of the product, Disney really does hate when other people make money off of them!
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You can. It requires a call but it can be done
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Agree. I feel you’re being unfairly attacked here for sharing an idea.
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I’ve never had to but good to know. Thanks!
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There’s a thought. If they are thinking of speed bumps, this would be one. I would be fine to have to call if I were transferring a stay for whatever reason. I have to call to get one time use points and.to have points transferred to me.
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They would have to up their staffing, or face backlash from real owners trying to do real actual important membership related stuff who will now be on hold for several hours at a time.
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I am confident that I suggested a reasonable limit on the amount of times that this can happen without losing points. Once or twice a year should be enough but I honestly think that an even higher limit would go pretty far towards limiting commercial renting.
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I suppose they could limit the number of transactions per phone call as well (or amount of time). They do this already with the TA line - when some big crazy discount comes out and agents are on hold for literal hours to work the deal for their guests, there becomes a time limit on how long one agent can be assisted before the CM will end the call and the TA has to get back in line again. That might help curtail the impact some of forcing calls for these kinds of changes.
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But in the article they mentioned how they are trying to also minimize impact on staffing and call centers…and in fact is partly a major driver on this…that all these commercial renters are tying up phone support staff to handle this. So I don’t think they want a solution that would increase calls when they want to do the opposite.
Even if they don’t plan to reduce call staff, I can imagine that it would reduce call wait times for guests if commercial renters weren’t tying up the CMs!
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I feel like I have heard that in the past having to call to change was what kept commercial renting to a minimum. But I guess that was before the market for it had been built, now the genie is out of the bottle, maybe that would be too much pressure on GS.
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But are they (right now) since they can make the change online right now?
It is true this would be important and my suggestion would not check this box.
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Fair point
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I apologize if anyone thinks my intent was to attack anyone. I guess I wasn’t paying close attention but my question was not directed to anyone, I was just clarifying where I thought the brainstorm was.
In my world we look at a problem and start with ideas (I thought this was what this thread was), then we often come back with “is this what you are saying, what about this”. I was expecting someone to say “yes, I am ok with some owners losing points, OR yes, but if this was done it could avoid this.
I am sorry if it seemed like that was not my intent (since no one seemed to actually confirm if I was understanding or completely off base).
Honestly, my example was my first argument. Out of country owners and barriers that can arise would be another concern.
I am deleting my post since I obviously was very unclear. I am sorry.
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When I have given away reservations, I have added the new lead as a guest to my reservation and then had chat drop me. No call was needed.
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That probably comes across differently in a face-to-face or even zoom-to-face conversation. Written, it sounded very passive-aggressive (I know, I’m one to talk about tone - but I’m working on it!). So that’s what I was personally surprised by and responding to. Now that I see you explain your meaning this way, I understand what you were driving at. Thanks for that clarification, and my apologies for rushing to judgment.
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Oh? I thought it all had to be done via calls. 
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I did respond by saying no. I did not mean that. Points shouldn’t be in jeopardy, at least not in any new way.
I thought this was about the reservation itself, not the actual points- which I see as 2 different things.
No worries.
I’ve learned this too. It’s so easy to misinterpret the meaning of words that are written.
When things like this happen it reminds me of this exercise we did in college. We were given one sentence, the same sentence for everyone, and had to write a back story about why we were saying that sentence. Then we had to record ourselves saying it. (With an actual cassette tape). It was wild to hear the different, and sometimes very dramatic, interpretations. I can’t even remember what the sentence was.
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Though not the LEAD guest.
Only other members of the party
So…does that mean if a commercial renter needs to “transfer” the reservation to the person they are renting to, they have to call?