Email message from UT:
We have been helping customers for 20 years and have a brand that stands for service. Our trusted partners have emergency policies in place. We are working with impacted customers as quickly as we can. If you are trying to reach us, we will be with you today, within a few hours. We ask that you please wait to contact us if your travel plans are more than 7 days out.
Due to the Global Pandemic, we are swamped with tens of thousands of calls and emails and fewer employees than normal to handle this influx, due to illness and social distancing responsibilities. The fantastic employees we do have are away from their families, exhausted and trying to help some understandably frustrated and scared customers. We will take care of you!
Many people have been patient and understanding but we ask for your support . We want to help you but can’t if our team members quit due to exhaustion or abuse. Please, we are here to help and we will but we are struggling due to the Global Pandemic. Many rules have been relaxed by the parks so we are trying our best and will help you today.
We really appreciate you spreading the word. Positive reviews on Facebook and sharing our brand with your friends and colleagues really do make a difference for us.
Thank you from the whole Frog Family!