We are officially DVC owners now and I’m trying to book our first trip. We won’t be going until April/May 2021 (my 40th birthday!!!), so I’m still a couple of months outside of my 11 month window. We bought at AKL because I like the idea of a club level stay on points. There will be 8 of us, so we need a 2 bedroom. So basically I want to book one of the hardest to get rooms on property.
I know there are negative opinions about walking reservations, but for this particular room there really is no other way to get it. So I decided to start early. For the past couple of months I have tried to get the reservation on the very few occasions that availability has popped up. I’ve failed every time. Here’s the kicker though, I haven’t failed because I wasn’t the fastest on the draw, I failed because Disney IT sucks. I keep getting an error message telling me that I can’t book until 7 months. The same thing happens when I try to book a studio. I can book a 1 bedroom just fine though. It’s crazy.
I’ve emailed Member Services a few times. Each time it has taken them at least a week to respond to me. That’s unacceptable. At first they just gave me the canned answer about what time the booking window opens and what the 7/11 month rules are. I responded with a screenshot showing the actual error message so that would stop thinking I’m an idiot and just trying to book before 8am. They said they passed the issue on to IT and I would hear something when it was fixed. That was weeks ago.
I did get a call from Liz in Member Services early this week because she somehow came across the email thread and thought it was interesting and wanted to know more. She made the suggestion that I should wait until 8am to actually sign in and then try for the reservation. Umm, that reservation is gone within a half second once the window opens. That is never going to work. She also said I needed to provide a new screenshot of the error message that also shows which type of room I was trying to book (implying I’m lying about what’s going on?). And last she said that maybe I just wasn’t the quickest on the draw, and I was getting the wrong error message. So now I’m just having to check every day for availability, just waiting on the opportunity to take a new screenshot to prove I’m not a liar. I could be wrong, but I don’t think I should be the one putting in the work to fix their problem!!
I don’t know that anyone on here has any answers or suggestions, I just really needed to vent to some people who might understand!! Thanks for listening/reading!