So we just got back from a trip to WDW and piggybacked with a Disney cruise. I have been to BoG for dinner and for breakfast prior and this time we had a Quick Service lunch reservation. I cannot believe how backward the process is for this restaurant. So first, our reservation was at 1:00pm. It took probably 10 minutes of waiting to check in and the we were placed in line on the bridge over to the castle. We waited another 20 minutes here. Once inside, we waited another 20 minutes to get to the kiosks to order food. Now why Disney thinks it is smart for the guest to order their own food is absolutely beyond me. But the system is so clunky, it makes it even worse. So we were on Disney Dining plan. In order to use the plan each guest has their own ticket. So you DO NOT order for the entire party at one time. Instead, you order for each person individually and you absolutely CANNOT add anything here other than the rules for QS. Now, if you want something “Extra” you have another ticket you must order. So for a party of 4 you can easily have 5 separate tickets. So next you seat yourself after getting your own drink and flatware. Then the carts of food will magically appear 5 DIFFERENT TIMES!
So my question for DIsney is this: You are selling us on a restaurant called Be Our Guest where Lumiere will tell you about their amazing service if you want to sing-a-long with me. But It takes an hour to make it into a QS where I have to place my own order including running the backward technology, get my own drink and silverware, seat myself and wait for my food to arrive in parts? Methinks we missed the boat on this one. It we weren’t frustrated and hungry, it would be fun to watch all of the people meltdown at the ordering kiosks though. Maybe that is the new attraction.