A funny thing happened to my MDE account yesterday and I wanted to see if anyone else is having this issue and how they got it resolved if they did?
Basically, we reserved a stay at the Poly in November by using DVC rentals and we purchased our tickets at a Discount online. My MDE account has been fine showing our Resort Reservation and I have been sitting on the tickets I purchased until we were closer to our vacation date to keep the ticket return option open to me.
Anyway, for the longest time, my Magicband selections were all set as well. Each of my family members chose their color and so I thought they were ready to go and be shipped to us in October.
However, recently I finally linked our tickets to each family member, which by the way was a wonky experience that was littered with problems that required me to try linking tickets more than once as well as refresh the browser several times, and even after linking the tickets they would randomly show up as linked and other times they would not. Finally, they are showing up properly.
I then decided to look at my Magicband order only to find that my selections were gone? And in its place were grayed out inactive Magicbands and cards from our last two trips and one active card for each of us except my Sons which was missing? and at the top of the page, there is a red error message that says “Error: We are unable to display certain MagicBand order details at this time. If some or all of your orders are not present, please refresh the page or try again later.”?
I have contacted support chat twice which is not getting very good results and i read a thread on another website of people having similar issues and that the ended up calling IT to get it fixed.
So I am wondering if anyone else is having this issue? If they got it resolved and how? I would call IT support but I can not locate a number for IT support? Anyone know the number I should call and actually speak to a support rep?