Servant leadership in action 
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3/10 for me too.
Was getting two kidsâ hair cut while two others were ice skating. I was DMing with @Pod and just knew the gig was up. That night I had a meeting at Panera with other moms about a cast party to be in a few weeks. As they came up with crazier and crazier ideas I agreed to everything bc I was sure it wouldnât matter. 
. They thought I was making a mountain out of a mole hill.
Every bad thing I was afraid would happen happened.
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slick move!
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This article about CEOs is good.
Two-plus years of coping with Covid-19 has shown how essential frontline workers are to a functioning economy. But many executives have not yet absorbed that lesson. In my experience, frontline workers are making the greatest difference in terms of customer satisfaction, innovation, product quality, and service excellence. Yet theyâre commonly treated as a cost to be managed rather than an asset to empower and support.
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I like both of his suggestions.
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Oh I havenât even read it but I love it already! We say this all the time about our upper management, how clueless and out of touch they are, and how they fail to read the room time and again.
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Oooh flip the org chart! I LOVE THIS! So often my team of worker bees feels unseen and unheard. When they open the org chart, they donât even see themselves listed there they are so unimportant (their sentiment, not mine). I love putting them up front and center, because thatâs what they are! They are the cogs that keep the wheel turning. And it shows, whenever there are multiple call-outs at their level across the organization on the same day.
And the idea that this also shows them being SUPPORTED, literally, by the management teams! chefâs kiss
RE: spending more time with frontline - we just asked for this very specific thing. Come out to our practice and be at the elbow of people while they work. See what they do, and ask them what is an obstacle in performing better, more efficiently, and giving better patient care. They said they would. They havenât been out yet. Note to self to nudge them on this (or get my boss to).
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3/12/20 for me.
The news was wild. I get a text from DW, âGuess Iâll bring the gecko home in case something crazy happens like they close schoolâ (she is a teacher)
We got notified later that same day that the kids will not have school (kids & DWâs district) on that Friday and that they will be off school for 2 weeks. 
The following week I had a delivery to Hershey and it was like a ghost town. Very eerie and creepy. I felt like someone was going to pull me over and tell me to go home. (I wasnât affected since I work in an essential industry, so never missed any work.)
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Props for ice skating in SC!
Just watch out for Canadians. They hip check.
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Spent most of my career working midnights - I am out 8 years now and itâs still the same⌠that and its 2am must be lunch time.
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@dianelynn hanks for that HBR article - a lot of great ideas in there!
One thing Iâll add is CEOâs should also spend quality time with middle management. Theyâre the ones responsible for the (almost impossible) task of squaring executive vision with operational reality. Studies show that worker retention is driven mostly by their immediate supervisor. So if a CEO wants to inspire frontline workers, they should do it in consultation with middle management.
Case in point. Rather than drop in randomly, the Big Cheese should consult @OBNurseNH about the best way to meet frontline people. Maybe come to her staff meeting as a guest speaker, or have her escort the Big Cheese around and introduce them to frontline staff. And talk to her privately about staff concerns that they might not be forthcoming with if talking directly to the Big Cheese.
Most important of all, listen to OBNurseNHâs suggestions. Often times, itâs possible to better achieve executive vision through subtle adjustments. (Translation: we can get your thing done, just not that way, itâs freaken dumb). Then, OBNurseNH can tell her people, you know that thing we have concerns about? Well the Big Cheese listened, and weâre going to do it the way you suggested!
Thatâs going to increase morale, bc everyone feels heard and validated in their role, and staff see that Big Cheese has confidence in OBNurseNH, so theyâll be even more likely to want to keep working for her, bc she gets their concerns addressed. This will pay off big next time Big Cheese has another Grand Idea, and OBNurseNH and her staff have to somehow get it done.
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I worked nights for my first 15 years at my company, I donât think I could do that anymore! Good luck!
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I do find my tummy is often grumbly at that hour
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Damn if that isnât true!
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Well, if this is true, color me surprised. Iâd have expected some slight changes over time with regime change, but not the rip-off-the-band-aid this sounds like!
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There is another thread about itâŚbut this has been in the works for a while, so not related to Iger taking over
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I know this is the wrong thread, but the new APR policy is clicking into place for me with this discussion.
- a date based ticket counts as an APR
- APs will stil have to make APRS.
- the question is now, what happens to convention tickets and resale tickes with no dates (my DLR tickets are currently dateless). But this is a low number.
So the tracking is still in place, but not quite as informational as before.
Interesting this was already moving forward but Iger will get credit.
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Welp, olâ chappie shoulda made it a priority. Mighta been able to stay
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Right there with you-
We have UT undated mult day DLR hoppersâŚ
No idea how this is going to effect us-
wishful thinking but**
What I liked to see is it somehow make it that those with onsite âofficialâ disney resort guests as a perk are exempt from APR altogether regardless of AP, Key or multi day tickets.
They know we are coming, they know how long we are staying -
we should be given priority for being resort guests
This would definitely make my life easier. I snagged a GCV reservation at 7 months, so I would be fine.
Have an alert for Nov. 30th and everything. Maybe the system wonât have changed by then? Or maybe they will freeze it, which they seem to like to do at DLR.
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