We have just returned from our first family trip to WDW after so many cancellations over almost two years. I bought our kids a 50th anniversary ornament and wrapped it up in tissue paper with plans to carry it on the plane with me. When we were putting the bags on the curb at the airport, the ornament broke.
My eight year old is devastated and I didn’t realize there is a major resale issue with WDW items. The item, though fully stocked in all the park stores, is sold out online. Any ideas on if I can get a replacement?
Maybe someone who is there now or soon would be willing to pick it up for you and ship it your way. I’ve had folks do similar for me in the past.
Though honestly, too, they are very good about replacing broken items. I had a mug break on the way home and called a number (I’ll have to figure out which) and they shipped a new one to me no questions, no charge.
Here is information from a blog post on The Dis I just found:
“Merchandise Guest Services can be reached by calling (877) 560-6477 and the cast members there are incredibly helpful. When you call them looking for a specific item, it’s best if you have that item’s SKU because then the cast member can find information on what you’re looking for in a hurry.”
Unfortunately, they can’t help me. If it is out of stock online, they can’t help pull strings to get one out of the shops. So sad but guess I will purchase one of the resale items online on Ebay which stinks. You would think Disney would want to help stop resale purchases especially for an item bought not even four days ago.
Aww-thank you for being so thoughtful. I wish Disney was helping to curb these resellers. I saw one that had sold 47 and had five more. All for over double what I paid for it ($29.00).
That would be amazing. They had a ton of them at the Emporium Gift Shop on Main Street in Magic Kingdom. The middle area has the 50th anniversary items and they were in the middle left of that part of the store. The UPC on my tag is 00093701594 and $29.99. I would be absolutely so grateful and can Paypal/Venmo/Zelle payment plus shipping and handling.
Edited to add my receipt with personal information removed.
