We returned last night from a six day visit to WDW. I kept trying to get a reservation at Be Our Guest for our party of 4 adults and 3 young kids and was pleased when the Touring Plans reservation finder sent me a text advising a reservation at the time requested was available. I happened to be looking at my phone when the notice popped up so I immediately got the reservation. That part worked well.
We hiked over to the restaurant on our last afternoon in the MK and had to stand in line for a while in the sun. They gave us menus to review and we were surprised at the limited offerings at this supposedly desirable restaurant. They asked how many were in our party and we said seven.
We were admitted to the restaurant to stand in line again to order. My wife and I were directed to register 6 which was manned by a cast member taking orders. My son and his family were directed to a kiosk not manned by a cast member.
After ordering, we stepped into the next big room with many tables. We had been told to find a clean table that would accommodate seven people. I was not familiar with the restaurant and there was no cast member to offer assistance so I wandered around until I found a table. I then tried to find some iced tea. The first two ice machines I tried were empty so I asked a cast member where I could get some ice. She directed me to an ice machine in the next room.
The rest of our party arrived at the table and our food was delivered fairly promptly. The server asked “Is there anything else you need?” My son responded “yes we could use three straws”. The server responded “they are over there” and pointed to the same area where I filled my cup with ice.
The room itself was dingy, the tables were close together, there were no characters and no music. The food was not appealing or tasty and the meat loaf tasted like dog food. One member of our party wanted a second glass of wine so I asked our server. She said I had to return to the ordering kiosk and pay for the wine there. This was annoying and I had to jockey for position to place the order. I couldn’t believe with all of the technology deployed by Disney there was no way to order a glass of wine using an iPad or such.
We had many excellent meals at WDW and Cinderella’s Table, Tusker House in Animal Kingdom, Ohana at the Polynesian and Askershus at Epcot were so much better. I recommend you avoid Be Our Guest. It simply isn’t worth it. We ate at many WDW restaurants and would rate BOG at the bottom of the list of desirable places to eat.