I’ve been on hold to WDW for ninety minutes. When I called yesterday I got the message that wait times would exceed two hours, so I didn’t bother. But today it said they would exceed thirty minutes, which I naively took to mean “maybe 40”.
So, it’s been an hour and a half so far. Do I stay on hold until my phone’s battery has completely drained? Giving up now would make the last ninety minutes a waste of time. I’m so invested now.
By the way, this is terrible, terrible customer service. It’s only American companies that do it in my experience. COVID has challenged UK companies in this area, but they’ve come up with better ways of dealing with it. Like you can start up a text chat with them. That way it’s like an online chat with anyone. You send your message, you get on with your day. You get an alert when they’ve replied.
Actually, it’s been 1h42m.