Anyone else having problems?

[ErikTheRed64]

Since Sunday, ive been trying to purchase a ticket for my planned trip in May. But every time i get to the part where i select the date, the page gets stuck on loading. If i refresh, i have to so start over. Even more frustrating, this is what happens when im already logged in to my account. If im signed out, i get through it all with no problem. But when it comes time to check out, i get error messages saying it cant sign in! However, i close the page and come back, i can sign in with no problem. What the else is wrong with this thing? Is anyone else having as frustrating an experience?

[PrincipalTinker]

I had that problem in the past. I know I had to go through Chrome to fix it. I believe @bebe80 help me with my settings to fix it.

[bebe80]

Hmmm I forget the details now. Maybe switching to “Desktop site” did the trick?

You could also check Orlando Informer for ticket purchase too.

[PrincipalTinker]

I just used advanced filters for the first time!

Universal Site Purchase Issues

I have been struggling to complete purchases for tickets through Universal. All of my personal apps/browsing are on my phone or iPad. I have Safari and Chrome on my iPad. I can generally get into my accounts, add items to a cart, select delivery method but I cannot continue from the payment page ( it seems to have saved my credit card info from my last AP purchase but I cannot delete it or change the card). The continue button looks active on the payment page but for HHN tickets, it will not wo…

[ErikTheRed64]

I started on the app, which is on my phone and Galaxy tablet. When that didnt work, i went into Chrome. But as soon as i log in, it automatically opens the app. So i tried a Fire tablet, which only has Amazon Silk,one of the worst browsers. Again, same problems. So i uninstalled the app on my phone and Galaxy, and tried using Chrome again. What do you think happened?

@bebe80

Hmmm I forget the details now. Maybe switching to “Desktop site” did the trick?

And yes, i tried switching to desktop as well

[AccioVacation]

That is super annoying. I would probably just call universal and buy them using a human. They usually pick up straight away and would no doubt be less frustrating than what you’re dealing with

[ryan1]

You can also try clearing the cache for the app.

Uninstalling doesn’t necessarily do this, because it will keep around certain data that, if you re-install, will still be there. But going in and clearing all app data/cache might help.

Then again…it might not.

[ErikTheRed64]

At this point, its more about getting resolution for the problem. The tickets are inconsequential.

@ryan1

You can also try clearing the cache for the app.

And yes, ive cleached the cache & cookies on all three devices. No use.

[bebe80]

Using Chrome, go here, then HOLD DOWN “explore all tickets” button. Then Open incognito tab. It should not revert to the app this way.

[ErikTheRed64]

Well that’s good, but if i go incognito it will log me out