Staying at AOA which has been fine, but we’re having a room cleaning issue. We have been coming home midday for a break every day. We were in our room from about 2:00-3:30 both of the last two days. The first day, when we came into our room at 2, we saw the cleaning cart five or six rooms away from us and it’s unclear if they hadn’t gotten to our took until after we left or if they came back, but the room was clean when we returned at 10 pm.
Yesterday, same break time. When we came to our room at 2 pm there was no sign of a cleaning cart on the hall. We went in and our room was not clean. We did hang the privacy sign between 2-3:30, but took it down when we left at 3:30. We came back at 10 pm to a room that had not been cleaned.
My husband called guest services this morning and was told rather curtly that if the cart goes by when we have the sign up, our room just won’t be cleaned that day, end of story. I called later and spoke to someone else who insisted that they have all the rooms cleaned in the morning and said “maybe you should leave a tissue on the floor to see if they clean while you’re out.” I was a bit incredulous. I mean, the unmade beds, gross sopping towels on the floor, and untouched Mousekeeping tip envelope should be enough of a clue that no ones been in there.
So - what to do?? I’m frustrated and this is the first experience I have had where I feel like they are giving us the run around. The cast members so far have been very accommodating and also the “system” as a whole has been great - but I am really dissatisfied with this and not sure how to escalate this.
Given the number of people on this board who have taken midday breaks and the way that the Unofficial Guide talks about it as a viable option, it seems to me that rooms must generally still get cleaned even if you take a midday break.