It was clear after my four calls…two to Universal and two to UT…that UT is trying to dissuade people from returning tickets if you plan to still go even after the expiration date. Since that was our case, fine. I don’t really blame them. They don’t want to lose out. I can imagine this entire situation has hurt them quite a lot financially. Still, UT was willing to allow us to refund them (at 95%). But I calculated that if I returned them at the 5% loss and then bought new tickets from Universal to replace them, I’d end up paying quite a bit more than if I just pay the current difference in the value of the tickets at Universal’s gates directly. This is because not only do I lose the 5% on what I paid for already, but then I lose out on the UT savings and pay full price for the tickets through UT.
I actually am waiting for a response as to EXACTLY where I can do the replacement. I know I can do it at guest services at the park entrances someplace…but I have a question to find out if I can do it at the hotel instead, or someplace else in Citywalk without having to go to the park entrances. I’ll let you know when they respond.