So, I have created an account for Universal’s site and app in the past, but seem to have forgotten my password. Usually I keep passwords in LastPass, but not this one
Anyhow, no problem. Just try the Forgot Password function. Only…in the app, it gives me an error. On the website, it says it emailed me a link to change the password, but no email came. I checked my spam folder.
I tried again today. Same problem. So I sent them an email. I don’t know how long they will take, but I think I will need an account actually working by the time our trip comes.
Have you tried white listing the email address/website the password reset link will be coming from, just in case your email client is rejecting the email even before it gets to spam. Also I find at times I can typo my email address so I first type it into a text page - notepad or whatever and then copy/paste (make sure you do not leave any spaces) or copy out of a my contacts form.
Other possibilities - different email used to set up account, issues with the mail-server at the universal end of the connection, issues with the mail-server at your end of the connection, using a business connection where proxy/email rules have been changed since last successful access - the list can go on.
Your email to their support desk should help - if you get a response it would be less likely to be a mail-server issue.