Universal Cancellation Policy

[OrlandoGirl357]

For those planning to go to Universal in next few months, Universal has updated their policy.

Stress Free Booking Policy – Book By 4-15-2020 for travel through 8/31/20 are fully refundable up to 24 hours prior to arrival.

Universal Orlando

I rebooked one of my hotel stays at the same rate, although the email still gives the old cancellation policy.

[missoverexcited]

Is that new? I could cancel up to 24 hours before for my trip last August.

[josephmatt]

Hotels was one week, if it’s 24 hours now that’s better.

[missoverexcited]

That’s odd, maybe I am misremembering.

ETA I found my email and it was 5 days, but it fell the day before we flew out, hence my confusion.

[OrlandoGirl357]

This was my original questions

When looking at the reservation page for my dates, I noticed that the cancelation policy has been modified to be able to cancel 24 hours in advance. Does this cancellation policy include all reservations, or only reservations made after the policy went into effect?

And this was the answer I got

Thank you for contacting Universal Parks & Resorts Vacations.

Great question! The new temporary cancellation policy will focus just on the travel dates and not when the reservation was first booked.

Vacation package reservations made before 4/15/20 for travel through 8/31/20 may be modified or canceled with no fee if the modification/cancelation is made at least 24 hours prior to arrival. If making a change within 24 hours of arrival, the appropriate fee will apply ($50 if modifying or $200 if canceling). If you have already booked and will be traveling before 8/31/20, the same policy will apply, as long as you are more than 24 hours from arrival. Cancel For Any Reason will still need to be purchased to protect your airfare.

I did not ask specifically about room only rates (although I meant to) but I have asked about it and hope to get a response.

[christinleighstone]

What is the normal cancellation policy for Universal? If I book a trip for December, will I be able to cancel in say November if something changes??

[OrlandoGirl357]

If you book a room only reservation, those can be cancelled 5 days in advance. If you book a package, at 30 days you pay off the remainder of the package, and if you cancel you are subject to a $150 fee. I don’t know about tickets purchased separately from a package.

[christinleighstone]

Thank you!