Got email showing my after hours tickets were refunded automatically. Thank you UT.
Huh, I’m still waiting for a reply.
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Good idea - I’ll have to give that a try. We’re supposed to check in on March 17. This is the last of my cancellations that I have to deal with.
Email message from UT:
We have been helping customers for 20 years and have a brand that stands for service. Our trusted partners have emergency policies in place. We are working with impacted customers as quickly as we can. If you are trying to reach us, we will be with you today, within a few hours. We ask that you please wait to contact us if your travel plans are more than 7 days out.
Due to the Global Pandemic, we are swamped with tens of thousands of calls and emails and fewer employees than normal to handle this influx, due to illness and social distancing responsibilities. The fantastic employees we do have are away from their families, exhausted and trying to help some understandably frustrated and scared customers. We will take care of you!
Many people have been patient and understanding but we ask for your support . We want to help you but can’t if our team members quit due to exhaustion or abuse. Please, we are here to help and we will but we are struggling due to the Global Pandemic. Many rules have been relaxed by the parks so we are trying our best and will help you today.
We really appreciate you spreading the word. Positive reviews on Facebook and sharing our brand with your friends and colleagues really do make a difference for us. 
Thank you from the whole Frog Family!
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I felt this was a GREAT message from UT. While everyone is in a panic trying to figure out their options (myself included), those with dates that are further out should try to exercise some patience so those with urgent needs can get service.
Also, I ask my fellow liners to be patient and understanding with all customer service personnel. Verbal abuse will not help out anyone. I can’t imagine what they are going through and have to put up with. In a time where there is little that seems within our control…HOW WE TREAT PEOPLE IS ALWAYS IN OUR CONTROL.
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Ok - need some advice, folks.
I still haven’t heard from UT. I’ve sent an email with “URGENT” in the subject line, I’ve read their blog. We were supposed to check in tomorrow (March 17).
According to the blog
“During the closure, customers with impacted check-in dates between March 20 through March 31 at any Walt Disney World Resort Hotel will automatically be canceled and refunded 100%. You do not need to contact us for this request.”
But - I just checked - ours hasn’t been cancelled yet. Since we’re before March 20, do I keep trying? I hate to keep sending emails/calling if they’ll get to it, but I’m getting anxious to get it taken care of.
Thoughts?
How’d they get the salsa Verde so green?!
I didn’t hear back via email from UT but the money has been refunded to my credit card and my UT account shows the reservations as cancelled.
Do you see it removed from MDE, too?
We grind the bones of our enemies in to bring out the emerald color.
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Ok, had to ask my ma about this since I’m no salsa expert but she says that the green tomatoes are raw in this salsa. If yours looks a bit more brownish, the green tomatoes have been cooked or boiled first. Most restaurants go the cooked way because it lasts more in the fridge.
I’ve never had it with raw tomatillos. Is it good?
UT has created a COVID-19 page regarding theme parks etc, just received an email from them regarding same:
https://www.undercovertourist.com/blog/covid-19-information-theme-parks-resort-hotels/
It is wonderful but completely different to cooked.
Of course, now you’re going to have to come down to try them both!!!
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I can’t come this week though. This week I made plans with the governor to shelter in place.
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That’s ok, I’ve got a previous engagement smacking some common sense into all Mexicans… physically if possible!
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I hate to even ask this question, but my husband is asking me uncomfortable questions. Do you think there is any chance that UT will be forced to go out of business due to all of the refunds they’re providing for cancellations? I would hate to think so, and I know it’s impossible to predict the future, but with the current economic situation so volatile my husband is nervous about this. Our trip isn’t until June 6 so I don’t know if UT would even work on a refund request that far out considering they’re trying to keep up with refunds for the next couple of weeks. But my husband is worried that if we wait to request a refund when/if they announce the parks won’t be open in June, then UT may be out of business by then. Any thoughts on this? (And I truly am sorry to bring up such a terrible possibility! 
)
Isn’t the money actually coming from Disney in the refunds?
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Oh! Clearly I hadn’t thought through that. Your logic makes sense. Maybe that means UT doesn’t have to have their own cash flow for all of this and can weather this insane storm. Thanks for some optimism!
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