Continuing the discussion from Change/cancel reservation by 1 day while there?:
Now I'm (kind of) in the same quandary...unsure how to proceed. Maybe someone out there can give me some insight:
Currently I have 2 RO reservations for our split-stay week+. 5 nights YC, and 3 nights Poly. I think I want to make that an even split: 4/4.
Problem is, the room/view/level I'm booked at for nights #6-8 is unavailable on night #5 for the same price (late fall RO offer). At non-Disney hotels, I've never had a problem adding a night at the same rate if the rooms weren't sold out. However, the CM I spoke to basically said, "Pay the full $800 for the night, choose a different room/view/level, or stay at YC". The rooms/view/level is not sold out, it's just unavailable at a discount rate.
I guess I thought that since they'd actually be getting more money out of me at the Poly (even at a discount) than at YC, they'd let me switch and adjust the rate. They get more money, guest is happy, win/win, right?
Should I even bother calling to ask another CM? Is it possible the 1st CM was um, less than helpful or misinformed? I know that they can make magic happen when they feel so inclined.
Or would I be better off speaking to the YC CL CM when I check in about switching at the same rate? Perhaps closer to the date, they'll realize they'd rather sell it at a discount vs let it go empty? Of course by then it could be sold out (and the fall offer booking window ends Oct 3). Thanks to @TinkerbellNGrumpy 's post at least I know there's no penalty for canceling last night while there.
Maybe asking at all is a waste of my time; should I just keep stalking the site?
Thanks for your thoughts.