This is a long post and I apologize.
I have been a touring plans subscriber for over a year now for and back in February we used the ticket locator here on the site to help us decide what site to purchase tickets through. The officialticketcenter.com was the place we chose to purchase our tickets from.We purchased two 9 day park hoppers on one credit card for myself and my husband and two 10 day park hoppers on another card for my daughter and her boyfriend. Both cards were charged on February on the 12th. We received our confirmation numbers and I put the confirmations in the DME and our tickets we assigned and all was well.
On April 9, 2017 when I went to access my DME (I am the one who is planning for everyone in our group) and the two 10 day park hoppers were no longer seen. I called Disney DME help line and they said they could see the tickets and that they would create an IT ticket and once they retrieved the tickets they would email me and they would be back in the system. By April 11 still nothing was in so I called again and they said they were working on it. So a week later today..April 18 I called again and stayed on hold for an hour till the help line with DME basically said this was a ticketing issue as the ticket had been refunded to the seller. I was given the number to Disney's ticketing line and I called that. After another hour on phone I was told on March 8th the third party ticket agency (officalticketcenter) requested a refund on the tickets and they were removed.
So we have paid $926 for two 10 day park hoppers. The card has been charged and there has been no refund of any money. We have paid officialticketcenter almost $1000 and we have no tickets.
We live on the west coast and I just called when I was off work and of course their office is closed.
To say I am upset is putting it mildly. I trusted this particular ticketing agency because of tourningplans and the fact that I have a paid membership here. I have no tickets and I am out nearly a $1000.
I am basically posting in hopes that someone has some advice as to how I should proceed. I don't know who to file a complaint with (other the the Better Business Bureau) and Disney itself, and here on touringplans.
I will try and speak to the officialticketcenter but what is to stop them from doing this to my other tickets?
I literally have no idea what to do and I wish I had just bought everything through Disney. I am so disappointed and upset.