https://disneyworld.disney.go.com/guest-services/unlock-doors/
Unlock Your Room Door with the My Disney Experience App
Guests staying at Disney Resort hotels can now quickly and conveniently unlock their room door and common area doors using the My Disney Experience app on many popular mobile devices.
How to Unlock Your Door
Follow these simple steps to unlock the door at your Disney Resort hotel:
- If Bluetooth on your mobile device is turned off, turn it on.
- Download and open the My Disney Experience app.
- If the app asks for permission to use Bluetooth, please allow it to do so.
- Link your Disney Resort hotel reservation to your Disney account.
- View your Disney Resort hotel reservation.
- Select âUnlock Doorâ.
- Agree to use your device to unlock your door.
- Hold your mobile device against the door lock.
If you have previously declined to allow the My Disney Experience app to use Bluetooth, please give it access. If you are using an iOS device, open the Settings app, tap âDisney Worldâ and enable âBluetoothâ.
If you wish to no longer use your phone to unlock your door, please visit the Front Desk of your Disney Resort hotel.
Where It Works
This feature is available at all Disney Resort hotels. When staying at a Disney Resort hotel, you can use your digital key to unlock the door to your room and other common area doors or gatesâincluding pools, arcades, fitness centers, elevators and Club Level lounges.
Security Information
The unlock door feature is designed with security in mind, and we have put measures in place to protect the security of your room. The first time that you use each mobile device, you will be required to sign in to your Disney account to activate the unlock door feature.
What to Do If You Lose Your Mobile Device
If you lose your mobile device, please speak with a Cast Member at the Front Desk of your Disney Resort hotel as soon as possible.
Skip the Front Desk
When you use Online Check-In service and the unlock door feature, you may be able to skip the Front Desk at your Disney Resort hotel and proceed straight to your room. If you donât know your room number, just view your reservation in the app and tap âShow Room Numberâ.
MagicBands and Key to the World Cards
You may still use active MagicBands and Key to the World Cards to unlock doors at your Disney Resort hotel. You will need to use a MagicBand or card for the following, if applicable:
- Park admission
- FastPass+ experiences
- Extra Magic Hours
- Room charges
- Dining plan meal redemption
If you used the My Disney Experience app to enter your room and you do not yet have a MagicBand or Key to the World Card, please pick up your complimentary MagicBands or cards at the Front Desk of your Disney Resort hotel.
Who to Contact for Help Unlocking a Door
If you experience difficulties unlocking a door, please visit the Front Desk of your Disney Resort hotel for help.