I posted in chat but thought some might want to see this here too. Both of our Southwest flights for our June 6-13 trip were cancelled in the last 24 hours. We were notified of one but not the other via email. Southwest automatically rescheduled both flights. According to DOT, when a flight is cancelled you have the right to a refund. I used the chat feature on the app to request a refund and within 3 minutes, I was told a refund would be honored and processed within 7-10 days. It was a very easy process. I will update here once it officially processes.
Side note: I’m not quite ready to cancel the June trip (which was a March reschedule) but having this refund is now very relieving in the event that we need to push this trip to 2021 ( on the inside) as our funds would expire this December.