Several weeks ago, I called Room Reservations and made specific requests for my Beach Club stay coming up next week. I asked for (i) newly renovated room and (ii) upper floor. The phone CM seemed very knowledgeable and helpful and even read back to me what she wrote.
For some reason (too much time on my hands?) I called back today and asked the CM to tell me what my room requests said. He looked and looked (so he said) and said he so no room requests of any kind.
What gives? Did CM #1 never input them? Did they get erased? Did CM #2 not know where to look?
I decided to just stick with the requests through the phone CMs instead of using the Touring Plans system (@len suggested doing one or the other, not both). But now I wonder if I made a mistake and should have using the Touring Plans fax feature.