Any advice on what to do next?
I dropped my hat boarding Peter Pan. It landed under the vehicles; you could see it, but not grab it with the vehicles moving. When we exited, the CMs said we could get it at park close or the next day at Disney Springs. We were going to AK that afternoon / evening and leaving the next day. They said to talk with Guest Services at City Hall. GS advised us to fill out the online form. I was seriously upset about dropping the hat (with my new pins from this trip and an irreplaceable non-Disney pin). So we decided to skip dinner and the evening at AK and head back to MK for close. MDE said the park closed at 9p. We got there at 8p and discovered there was an after-hours event from 9p-12p. GS gave us the same answer - fill out the online form. At this point I was tired, cold, hungry, and in tears. While I composed myself, my husband filled out the online form. We received several “we’re looking for your item” emails and a final “we can’t find it” too bad email. I may have dropped it, but Disney is the one who has lost it. No one other than a CM could have picked it up.
We thought maybe my husband’s description wasn’t good enough or maybe submitting the same day you lost the item caused an issue, so I’ve just filled out the form again under my name and email this time. Next step(s)?