I would not assume that they will dismiss your request. I think it is just the call center saying that to you.
Please let us know how it goes!
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Anything we sent will get processed. I confirmed receipt yesterday with our friends on the other side.
Hold tight for new news on automatic room requests.
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Weâve pushed some fixes to production for the following Room Finder issues:
- Added âUnofficial Guide picksâ for Poly Island Tower rooms - at least one for each room type.
- Fixed the âroom to the leftâ and âroom to the rightâ issue with even-numbered rooms at Bay Lake Tower, which had them swapped on the left/right arrow display.
- Fixed the display of Caribbean Beach Resort âPreferred Locationâ rooms to distinguish between rooms with just 2 queen beds, and those with 2Q + pull-down bunk.
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Valid point. Thereâs a limit to what we can do. At this point I think there are these options to consider for future (email) requests:
For DVC Room Requests
Youâre using your points - The email goes to DVC Member Services
Youâre using someone elseâs points - The email goes to whomever owns your points, who needs to pass it on to DVC Member Services.
For Cash Room Requests
- You booked the room yourself - The email goes to Disney
- You booked through a travel agency - The email goes to your travel agent, who should send it to Disney
You booked through a third-party site - We might not have a path here. Iâll mention it to the powers that be.
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My understanding is itâs one central team and has been since at least pre-pandemic.
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FYI - My room request was sent on 3/26/2026 for arrival on 4/25/2026. I requested Room 8851 and was placed in Room 8951. One floor above and same view. We had requested not to be assigned an Accessible room, but this room was designated as such. The CM at check-in explained that it was not a typical Accessible room with lowered beds, and wheelchair access, etc., but was equipped with certain amenities like handrails and certain features for the hearing impaired, meeting ADA requirements. The resort was fully booked, and we had no other options. I was not happy, but we went to look at the room, and it was absolutely fine. We ended up being very happy with our accommodations.
FYI, I had also placed a room request through DVC (we used points), because I was uncertain whether the TP requests would be honored, so I am not sure if the TP request was what got us the room, or if it was the DVC request. But bottom line, we were happy!
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Can I ask what resort? Iâm happy you ended up being happy with your room!
Sure, sorry! I forgot to mention the resort. Riviera, 2BR Resort view.
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As someone who has rented points through third party (Davidâs), my name goes on the reservation and I get the confirmation number. I am not told the identity of the member whose points I rented or given their contact info (which is fine!)
I think your email idea might still work with just the points renter copied - as a points renter I am fully the âguestâ registered with Disney and the stay is connected to My Disney Experience account. I call and make requests related to my DVC rentals.
The owner of the DVC contract âownsâ the reservation, but it is all in my name and they cannot access it beyond knowing itâs happening.
It would seem (to me) to be similar to if friend A booked a room for friend B using friend Aâs credit card. Friend B is on the room and controls the reservation now. Could an email room request be made by/for Friend B in that situation? If yes, I would treat the DVC owner as the friend A purchaser, but the registered guest should be able to fully interact with member services.
There may be nuances to DVC that complicate it, but perhaps it helps!
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Hi and welcome!
I just wanted to point out a misunderstanding of yours.
The DVC reservation exists in the DVC database. You have linked it to MDE, but the owner has full control of the reservation up until the start day of the reservation. The owner could amend it or cancel it, DVC could also cancel it. It would then just disappear from your MDE account.
Member Services will only speak to the owner of the points used to make the reservation. (That applies even if the renter is also a DVC owner and is just renting extra points).
Now you can still call Disney reservations and put in a room request. But you canât make any other change to it, everything else has to be done through DVC Member Services.
But I agree for a DVC reservation the email could be sent to the WDW Room Assignments Team, with a copy to the person who made the request, be that the owner or renter.
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Staying at Polynesian Villas. Requested 3rd floor Tokelau, room 3948 or similar. Ended up with 3912, very pleased! Got my TP request in about 2 weeks before they pulled the plug.
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Sharing our experience from our December split stay. We booked confirmed DVC reservations with the DVC Rental Store, Davidâs and DVC-Rental.
DVC-Rental and the DVC Rental Store conceal the name of the owner in their contract. They will pass along âone directiveâ (e.g. a room preference or dining plan) but donât guarantee the member will act on it. Additional requests are $50/per.
Davidâs contract included the name of the member (with no contact information) with no instruction on requests. When asked, the Davidâs rep said theyâd pass along a request to the member, but wouldnât guarantee the member would act on it.
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Resort: Caribbean Beach
Class of Room: Preferred
Dates of trip: May 3-9, 2026
Method of request: Touring Plansâ late, great fax method
Room requested: 5541, Aruba, closest to Riviera Skyliner
Additional circumstances: I wrote that I get lost in big resorts and end up crying, which is absolutely true; my husband says weâll never darken the gates of POR again due to the number of times I got lost and cried (May 2001, and he means it). Also got lost in the rain at Saratoga Springs. Not sure if I was actually crying or if I was just hyperventilating. Anyway. I told them I get lost and cry and it didnât matter if they put us on the first or second floor; just please put us at one end of the resort or the other to minimize the chances that I would get lost. Please.
Result: 5541!!!
I cried happy tears of happiness. The room wasnât ready until after 3:00. We had spent the night at All Star Movies (my favorite value resort) and had gone to Epcot for the morning, so we were pretty well-traveled by the time we left the park and headed over to CBR. We wandered around Old Port Royale for a while and then went out to the Banana Cabana pool bar for a late lunch. It was delicious, and the atmosphere was 10/10, would recommend again. Great service, great mocktail, too! A bird did violently steal a french fry from the basket, so we learned to be even more proactive about shooing them away if they came to look at our food while dining al fresco. So we were finishing up our Jerk Chicken Sandwich when I got the text message that the room was ready, and I yelped out loud, âOh, my gosh!!! We got it!!!â
I sent pictures to my friends and my sister. (She has just left for a world tour cruise starting in Australia, so she is hard to impress.) My son Woodrow didnât really understand how great that location is until he had Tuesday off to spend with us, and then he sent pictures to all of his friends and co-workers, and they were impressed. (Theyâre all Disney CMâs, so they get it.)
So I donât know how to replicate these results now that Disney is no longer accepting fax requests, but I finally got the exact room I requested, and itâs all thanks to Touring Plans and @len and some possibly-unemployed-but-hopefully-just-reassigned Disney CM.
Corner room with two windows!!! Eeeeeee!!!
The Riviera Skyliner station was RIGHT THERE, mere steps away!!!
Looking out the front window over a pretty little beach.
Husband Wesley in front of our room â handy steps close to the Skyliner and the Riviera.
To finish up rhapsodizing about CBR, it was just so pretty and nice and happy in so many lovely ways. We went to Centertown Market three times during our week, and only one of those times did I drive the car. 
I timed the walk from our perfect room, and as a slow-walking older lady (almost 60!), it took me a little over 9 minutes to get there. Or to get back.
I also timed the walk to the Rivieraâs counter service, Primo Piatto. That was 7 and a half minutes. So it was actually a shorter walk to go there, which we did twice for breakfast. We also went to the coffee shop on the second floor three or four times. YUM. The library is lovely! It was never empty.
And finally, we snagged a last-minute reservation at Topolinoâs on our last night. Long story. It was what I wanted all along, and after the fireworks, I took some pictures of our building from the veranda. Sniffle! I wish I were there right now!
X marks the room!
Sigh. Thanks, Touring Plans!!!
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Yay! And thanks for the photos @bay_loftis!
Love the photo of your husband. One of my BFFs is a Bengals fan and he saves me a seat when the Steelers come to town. I usually stay in Covington, right across the river.
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Great room! Glad you could have a positive experience requesting a room! Hopefully a new system will be set up.
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@len, are you saying that is how room requests will work going forward? That is, since we are DVC owners booking on points, the room request system will continue to work (by sending emails)? OrâŚshould we assume it isnât going to work until we hear otherwise, and I should just call Member Services myself with any request I have in the meantime?
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That is a FANTASTIC ROOM! So happy for you!
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Fantastic photos! Iâm so happy this worked out for you! Would you mind if we used your pictures for a blog post? With credit, of course. -Chrissy
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Yes, of course you can use them. Let me know if you need any more. I took loads, LOL!
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Iâd love anything you care to send! Thank you! Christina@touringplans.com
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