Our trip to WDW for June 2020 was cancelled due to Covid. We had plans to attend the Villains after hours at MK that I paid with Disney reward gift card (close to $500).
I received email from Disney In Jun that reservations would be cancelled and I would receive email with new e-gift card with my funds. I never received that e-gift card email.
I have now called twice and got as far as an email from wdw ticket services on 7/31/20 stating that I should anticipate an email with my e-gift card within 48 hours. It’s now 2 weeks later and nothing. I am beyond frustrated! Any suggestions?
I have requested a dozen refunds over the past 6 months for Disneyland, WDW, DCL, etc. and all of them have been processed within 2-3 weeks of me calling or cancelling online (if available). That includes an email with a gift card. So your situation is not normal. Try calling one more time and also check your junk mail folder in your email!
Thanks. I summoned up the strength and called one more time. This time I didn’t allow them to say “I’ll have my partner research and we’ll get back to you within a couple days.” or, “your email provider doesn’t like Disney” (I get emails from Disney daily) This time I didn’t allow them to brush me off the phone and finally asked to speak with a manager. I read her the email I received after the last time they researched stating I should receive another email with the gift card - that email never arrived. I checked junk/spam folder. Finally, while she kept me on hold she spoke with the gift cards area She told me I would be receiving the egift card within the hour. I actually did!!! Case finally closed!
