I wanted to do a quick write up on the ECV that we used. I believe that ScooterBug is the only official Disney vendor right now. Our agent told us that she’s had clients that weren’t happy with that company recently, so I researched some other options. We used Buena Vista during our last trip and had no problems. This time around I read a lot of good things about Gold Mobility. It was cheaper than Buena Vista, so we went with Gold. Both companies would require someone to meet them to pick up the ECV and return it. The Gold Mobility ECV has really nice lighting underneath. It made it a lot easier to see Dad in the parks at night. It also came with a charging port, rain cover and 4 reusable rain ponchos. Their ECV’s are all supposed to be fairly new, so we were told that it was unlikely to have something go wrong with the ECV.
Well, we were the unlucky ones. Our unit did not work after a very short time. At first, we thought my dad didn’t charge it correctly, but that was not the case. He had to go without during the morning, and that was very difficult. We were doing Epcot that afternoon, so we went back to the resort and texted the help number. The customer service was very quick to respond. Someone from the company was at the resort within the hour to replace ours with a brand new unit. It didn’t even have the numbers on it yet. That unit worked very well for the rest of the trip. Dad had several people in other ECV’s questioning him about where he got that one. We really, really thought the lighting was a big help at night. So even though we originally had one that didn’t work, I would say we were still happy with the company and the ECV.