Memory Maker issue

We just returned from vacation and we had a memory maker on my husband’s My disney experience account. I also have a my disney experience account but we are linked as friends and I was linked with our reservation.

Now that we are home we are noticing that some photos we had taken are not on my husband’s account. So I logged into my account and the pictures are there but I can’t download them without having to pay for them. But we have a memory maker and we are linked so I’m not sure what to do to get those pictures.

Anyone have any ideas on what to do?

I have emailed Disney but hoping someone here might have a solution.


Where are you looking in your husband’s account? Online, if you go to the friends and family tab- are they there? Through the app there is a filter that you need to change to “view all”.


Thank you!!! That was it! They are all there under view all!


I had the same issue!

1 Like