The room view text was originally setup to just try and find the nearest rooms with about the same view as the one you’re looking at. We went ahead and added it to the fax for that reason, but it’s not taking into account anything you might have searched for before looking at the room, or what type of room it is - just the view.
For now, feel free to modify the text to anything you want, we just have it there as a starting point. In future we may add more automated room request text.
It’s been two weeks since this went live (I think). Just checking to see if anyone’s been yet? Did you get your room, or one of the others you listed in case it’s not available?
Lots of folks have reported success to me directly via email. We’ve had about 120 people use it since it went live. So far, not a single negative experience. Give it a shot and let me know how it goes.
Many folks have reported getting their exact room request. Two families have reported getting the room next door to their first choice, and their their third choice room. Nothing is guaranteed, of course, but again, this makes better odds for you.
That’s great, thanks, Len! Another question for you - I notice that the room I want is listed as the first “Example” in the subject line. Should I change the subject line to request the particular room and then list the others as other options if requested room is unavailable? Or should I leave it so that my requested from is the first example?
If it’s a value or mod, it would be from the front door. If it’s a Deluxe/Villa, the balcony/patio. Granted those are just guesses but that’s what I use for my choice of view.
Unfortunately, we may be the first non-success story. We didn’t even get assigned a room in the same building, not even close. They had us in a room near the pool and lobby which was the total opposite of what we requested. I’m not sure why they did this but of course I do understand that a request is not a guarantee! And that it’s great to even have this service from TP. That we are staying at a value resort may also be part of this.
Hey there! It really hasn’t been a problem. No big deal. The confirmation number is the one fro my MDE account, although I am not sure how exactly it was booked since someone else handled that.