I keep getting logged out of the site while making Touring Plans

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1

Topic title says it all. This happens frequently when I’m making Touring Plans. I have to keep signing myself back in. Any way to stop this?

2

Try the chatroom. Folks pop in and out over there all of the time.

Just click on “WDW Chat” inside Lines. Or, if you’re on your computer, you chat connect by logging in at http://m.touringplans.com

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3

That was happening to me all the time when I was making mine a few weeks back.

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4

We’ve heard about this, and I’ve seen it, myself, on occasion. I apologize for that. If your experience any better if you use an “Incognito” browser session?

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5

I haven’t tried that. Maybe I’ll give that a go, for science.

6

Thank you

Also, when you’ve experienced this while work on a plan, are you only looking at the plan on the TouringPlans site? Or might you also be looking at other TouringPlans pages in a different tab or browser window?

I don’t view any of this as a long-term solution, but it would tell us something about what’s going on. I have a couple of different ideas, but I haven’t been able to prove any of them yet.

7

I usually have multiple TP tabs open in the same browser.

8

I’m going to make a change tonight or tomorrow that I believe will help.

You’re using a computer (not a touch-screen device), right?

My theory is that you (and many others) are hovering over a “Log Out” link at some point, and that logs you out because in most modern browsers a link executes in the background on hover, even if you don’t click it.

That behavior is almost always helpful (at the cost of generating a bunch of network traffic that you may never see) because it makes the subsequent page seem to load faster when you click on it, but it’s affirmatively harmful if it executes an action you don’t want.

I’m going to disable that “prefetch” feature on the logout links to see whether it makes a difference.

9

Anyone else get endless churning after selecting evaluate or optimize?

I got around it while making mine by waiting maybe 1/2 a minute and then just refreshing the page.

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10

Same here.

11

I suppose this could be the case, although I don’t remember any such hovering.

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12

Same

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13

It could be momentary, and on larger screens the “log out” button is right next to the dashboard button.

The change has been rolled out, so let me know if anything seems better.

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14

I noticed that @QwertySC mentioned an completely separate issue with optimize/evaluate event not displaying results on our website.

That one was tricky to observe because going to a plan and hitting optimize/evaluate would work fine. The problem only happened on the second optimize/evaluate without leaving the screen; basically, displaying the first optimize/evaluate results “broke” any ability to retrieve subsequent results. The optimize/evaluate happened fine behind the scenes, but the results did not automatically update on the screen (so a manual refresh after 30 sec or so would display them).

I believe that I resolved this issue earlier this week, too, so let me know if that seems any better.

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