I wanted to have our upcoming reservation at ASMu completely paid off before we arrived. I have Disney gift cards to pay for it. But when I try to go into the reservation in both the app and the website, I can’t seem to find a way to pay off the remaining balance. Must I really wait until we arrive to pay for it? Since I am using a gift card, I was just trying to avoid having to stop by guest services. Or is that really the only option?
Maybe I am just missing the path to paying them on the website.
I have been told it is two different departments (makes no sense). They pointed out that packages and room only reservation numbers start with different sequence of numbers and need to be processed differently.
I wonder if that’s why my TA kept telling me I could pay the balance at check-in? My upcoming trip is two-nights pre-cruise at POFQ, one day ticket for Epcot, then cruise. I wanted everything paid off so I didn’t have to worry about it.
Make sure you pay the balance at check-in. Also, if you arrange to make charges against the room, be sure to either 1) pay off the balance due the evening before check-out morning or 2) see if you can get them to defer closing out your folio during the overnight processing. Otherwise you will spend an inordinate amount of time on check-out morning getting them to reopen your folio, reverse the charges made to the securing credit card and accepting the gift cards to pay off the balance due.
I was able to call Disney today and pay by gift card using an entirely automated phone system. Not sure why they don’t let you do it on line, but it was a breeze to do it over the phone. No waiting. FYI