What type of experience can I expect if my family stays the the Helios Grand Hotel? I booked a 3 night stay in late February and I am feeling a little bit nervous about it. Most of the reviews I read on reddit seem to be fairly negative with poor customer service, noisy rooms and even leaky ceilings. On our last trip, we stayed at the HRH and really loved it (plus express passes)..
Should we stick with HRH?
I had a negative experience at Helios opening weekend, and largely wouldn’t recommend the hotel to most folks, especially at the current prices. Are you doing more Epic or the USH/Islands during your trip? If it’s less Epic focused, I’d encourage HRH for your stay, and shuttle/Uber to Epic.
It’s overpriced for what you get. Stay at HRH or one of the other premier hotels instead.
The vloggers who stayed there when it first opened all seemed to give such horrible reviews of the experience, it turned me off of the idea of ever staying there. Not a good idea to open that hotel when they weren’t ready (same with Terra Luna and Stella Nova). Even if they have resolved all of the issues, the damage is done.
I would be inclined to stay anywhere else, personally, unless you REALLY want a theme park view room and willing to splurge for it.
I’ve got it booked for Dec and can let you know how it goes. I booked it before it was open and got it for under $400/night tho. I know it’s almost twice what I paid now. But I’m also a sucker for a hotel in a park love being able to just go to my room to use the bathroom lol. But also have two days in epic versus 1 in the older parks together so it makes sense for us
Yeah, I figured it wouldn’t be “ready” opening weekend, but there are design flaws that go beyond opening weekend service woes that are unfixable at this point.
If you go in with the right attitude, I think it’ll be fine. I just don’t think the hotel is worth the prices they’re charging, and the overall experience is unfortunately below the existing three Premier hotels that include express.
I would love to hear your experience. Hopefully they have got it together since they opened.
This is me too. We are set for next year, and I guess we’ll see how we like it!
wow that’s one park hop! 
I’d recommend doing EPA at IOA then getting to USH for a late lunch!! 
Might be possible with the time diff.
That’s what I was implying….
When I go back to USH for FanFest on 2026 I plan on arriving in the mid-morning. Then staying up all day & night through the event. I’ll leave USH at 2am when it’s over to go to LAX for a 6am flight!! 
We’re doing the same thing - 3 nights in late Feb can’t find any professional reviews written much after the initial opening. FWIW on TripAdvisor most of the more recent reviews are pretty positive. We’ll have to come here and write our own when we get back.