I am going to UOR at the end of May and will be using an expired ticket purchased from Undercover Tourist, applied toward new tickets. I was told I have to do this at Guest Services, in person (I tried calling UT, UOR, and GS and they all confirmed). Two questions:
- Where is the best place to go for GS? Is there a place at Hard Rock Hotel?
- Will they apply what I paid for the ticket or what the value of the ticket is? The words the team member used on the phone was what I “paid” for the tickets.
Unfortunately, this all means I can’t take advantage of special pricing and can’t lock in my tickets until the day I’m there, which I’m a little miffed about - I’d much rather get on the phone and resolve it beforehand. But oh, well.