Hopefully this is the right place to ask this. We have our first trip to WDW coming up in a few months (yay!!). Over the past few weeks, I’ve run into a couple issues with my Disney account while trying to book Fast Passes & Magical Express. It makes me nervous about Magic Band functionality once we get to WDW. Has anyone experienced this kind of thing and later on had issues while at the parks? Or experienced it and then not encountered any further issues at the parks?
Issue 1: Got up at 4 am PST to book Fast Passes, only to get an error message that my family didn’t have linked tickets even though they were showing as linked in the account. When I tried to follow the “link your tickets” option, it wouldn’t let me because it said they were already linked. The two other families in our party didn’t have this problem so I was able to book for them. I called Disney at 4:05am…over an hour on hold and their technical team was able to “fix the glitch” and add my family to the FP reservations I made for the other two families in our party. (They did throw in a bonus FOP Fast Pass on top of our Navi River Journey FP which made up for getting up at 4am only to be on hold for an hour, lol.)
Issue 2: Today I called to give our flight info for Magical Express. I spent another hour+ on hold because it allowed the rep. to add my husband and two children to the Magical Express reservation, but not me. Again, the technical team had to get involved. While waiting for him to check everything out, I was informed that “the tech thinks he found the problem with the account, but anytime he fixes one issue, another pops up.” Finally, I was told the issue was resolved and the Magical Express reservation was made for all four of us. She said it would take a few hours for it to show up in my account (so far, 3.5 hours later, it hasn’t).
During the call with the second issue, they told me they couldn’t offer me anything else for the inconvenience. I was okay with that, but the whole thing is a little frustrating considering it’s a $7500 vacation for four people, even with one “free” child under 3. Hopefully this will be the last of it but with all the issues, I’m worried about how things will play out once we get to the parks.
Does anyone have insight or words of reassurance?
TIA! Sorry for the novel…