Arrived today at the Wilderness lodge. Was informed that they do not accept faxed room requests and (snidely I thought) suggested that in the future we should contact wdw-disney directly with room requests. A manager checked our reservation, no request on file.
Another issue with checking in - we had said we didn’t want a noisy room. Were given a 4th floor room overlooking the lobby. We changed to a nice quiet one looking at a little lake.