OK folks, rented DVC at $21 per point and had to cancel.
Luckily I purchased insurance that says my refund = $19 per point (up to max of what was paid to date).
So if I’ve paid 50% downpayment shouldn’t I get all of that back?
Clearly it doesn’t exceed the $19 per point.
However the rental company is saying I’m owed:
$19 x points - what I’ve paid.
I don’t see how the balance can be my refund.
I’d get less money back if I paid a larger downpayment.
ETA:
So if the rental was $2100 and I paid $1050 then they’re saying I only get $850 back.
This is based on $1900 refund - $1050 I paid.
Oh. I see. They are not refunding you based on your down payment. They are refunding based on full amount. Makes sense, actually, due to the behind the scenes rules on points.
And the rest of the story:
After some back and forth, and checking with higher-ups, I will be refunded the complete downpayment.
On a day of cancelling our trip, it’s nice to see good news.
I saw that they’ve got a new refund policy but this wasn’t that.
So I’m curious about it too.
I wonder what info DVC Owners got about the new policy from The Rental Store.
Actually since I posted, I read the agreement with the Rental Store and realised it probably wasn’t, because they’re issuing vouchers not an actual refund.
Owners have to agree to rebook and /or make changes as many times as they are asked as long as the points don’t expire. That alone, to me, contradicts their “we make it simple for you” blurb to owners. Will be interesting to see if they have a problem getting owners to register with them.
As for the refund, I can only think they must be banking on being able to find other points with which to fulfil the vouchers There is a $5 gap between what they pay and what they charge per point, so maybe they’re self-insuring by putting some of it aside.