DLR - Mobiliy Scooter Questions

Hey Liners!

My DLR trip is 72 days away!! I invited DD24 to go with me as she has never been to DLR and it’s been nearly 10 years since she’s been to WDW.

However, last October she had to have knee surgery. It was supposed to be 100% healed by Christmas / New Year. She is still hurting, but much improved.

She came over tonight to discuss ADR possibilities and IF she was going to be psychically able to go on a three day DLR trip. We’ve decided that if we get a mobility scooter for her that should make it much more likely for her to be able to handle it. She says she should be OK standing in a queue for 30 - 40 minutes, longer if she can rest or learn on something.

So… I’ve never had to do this on any trip. I know there are multiple companies that rent them. Does anyone recommend a specific service? I would want it dropped off & picked up at the hotel.

Dumb questions - How difficult is it to get one through the door of a hotel room? In a hotel elevator?

When you go through security, do you have to use a special entrance or tap?

When you want to get on a ride or eat at a resturant, where do you park the scooter? We are planning ADRs at Carthy Circle and Cafe Orleans.

Could she bring her cane on most rides? I know Disney is pretty forgiving about what you can bring on a ride.

Are there any other logistics that a “Scooter Noob” needs to know?

I’ve told her that this trip is just for her, so we don’t have to “go-go-go” and bounce to rides nonstop. We can just stroll around and enjoying being there and meeting characters and snacking.

Any rides that someone with a knee injury should not do? I’m thinking Matterhorn might not be good for her as it’s notorious for shaking and back aches. Also maybe not Space Mt. (since she can’t see how to brace herself)

I would hate for her to do something to tweak the knee. I do want to reiterate, that the infury is mostly better. Heck, it could be really no issue in two months and a scooter will be a luxury. She has another doctor follow-up appointment in 2 weeks or so…

Looking for help from everyone! I’m tagging a couple DLR experts, but it’s ok if you don’t know the answers.

@lolabear_la @Jeff_AZ @93111tink

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There is a scooter rental place in front of Grand Legacy hotel across the street from the east entrance to the Esplanade.

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Just as a data point, when we went with my wife’s aunt, we rented a scooter from Disney. They are at the same place as strollers to the east of the Disneyland main gate (pre-taps).

I recommend this if possible because getting to and from the hotel and into the rooms is probably tricker than in Florida. But maybe it would be fine - I defer to people who have actually tried it. And then you can have a place to easily return it each day and you don’t have to charge it yourself.

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They can open a gate between the regular taps, same thing as strollers.

It’s different for every ride but typically there’s a platform near the ride exit or unloading area.

At a restaurant they will tell you what to do.

If I remember correctly, I have seen CMs holding a cane for someone on certain rides, like Incredicoaster. Again, it could vary so you’ll just have to ask at the ride entrance.

Just know it’s not as scooter friendly as Florida. Be patient and careful in narrow walkways.

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I’ve never been to DLR. however, some of your questions are universal.

It’s easier to go straight in rather than trying to make a hard right or hard left when turning into the room. Many hotel rooms close automatically and are heavy. She will need someone to hold the door open for her, most likely.

Elevators are the bane of my existence when using an ECV or Wheelchair. The older the place, the worse they can be. Older elevators close the doors too quickly. If someone goes inside and holds down the button for keeping the door open, it will be much easier. Don’t hold the door with your arm; hold the button. The ECV will fit, but going straight in makes it easier to get back out.

If it’s anything like WDW, ECV’s and strollers go through their own line. However, I have heard that’s not how it’s done in DLR. Taps shouldn’t matter at all.

If it’s anything like WDW, there are places outside restaurants. Some restaurants may have places inside if you need to charge it.

You can check each attraction on the DLR website for Services for Guests with Mobility Needs. Scroll down and you can view the different types of queues for people on mobility devices.

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Thank you!

I have seen that DLR does rent them, but may run out of supply if busy.

I found a very highly reviewed place on Harbor that will bring it to your hotel and you can leave it at the hotel desk on checkout.

I want her to be able to leave the parks and come back as often as desired. I’m not sure if DLR allows for that. Plus it would be nice to not mess with having to check one out each day.

I booked us at The Tropicana, which is DIRECTLY at the intersection or the DLR entrance. So she won’t have to go far on public sidewalks and such.

I’m going to call the hotel for their advice and see if they can book a ground level room for us.

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Yes. Renting from an outside company is definitely cheaper and less hassle than trying to rent one each day. Also, you can’t take the Disney ones out of the park.

That’s a great idea. I guess you noticed that elevators are the bane of my existence…

If she will be going back to her room by herself, invest in a good door stopper she can carry in her bag. She will need it if the doors are heavy and self closing.

I have more info about ECVs and getting around in them to set your (her) expectations. I’ll post those later. I need to think through everything and my brain is working on something else at the moment.

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I had heard they were testing out a new procedure where all wheels would have separate lines and had prepared my family to scout for where that might be when we got to security for Pres Day weekend. They were not separating out wheels at all. So it was all lines go to all destinations.

The way that security was setup when we went (it can change so not sure if it will still be the same when you go) was that lines were setup in compartments with two tables on either end of each compartment, manned with a security guard and with each their own metal detecctor and then in between was space where the wheels would go down (strollers or EVCs/wheelchairs). There were some lines that had a pole supporting the security roof infastructure that landed between, but slightly in front of the metal detectors. It did make it a tighter squeeze for the double stroller to navigate through, but not impossible and certainly easier than the park entry gates.

The taps were completely updated since we last went. They widened every single entry and now you tap/scan yourself (instead of an a CM’s device) smile for the camera (either to take a picture for Facial ID or to verify the facial ID) and then frosted swinging gates open up giving you the full space to get though. And you weren’t having to brush up against any CMs sitting space (the old setup had them sitting in that space and it was always a tight squeeze even to get wheels that were less than their stroller requirements through that space). So you should be able to go to any line (you could before too, but now it’s even easier to navigate- the CM’s are now further back manning their device on the other end of the gates, away from the space where you wheel through).

For all rides in DCA all lines are ADA compliant and she can take them up to boarding area where they can take it at boarding & reunite her with it at the end of the ride. If she wants to park it before the line, you can park it around any stroller parking. In DL if the line is newer (so like MMRR, RotR, MF or even the newly redone HM, those will be ADAD compliant, and she can again take it with her through the line. If the line is not a recently build or refurbished queue or has stairs, she will need to park it. I would very much approach each ride in DL and inquire what they suggest and also, if there are stairs ask about how she can avoid them - the lines with stairs off the top of my head in DL will be: Jungle Cruise (if longer than 10 min), Indy, Tiana’s Bayou, Big Thunder, and Space Mtn. There will also be stairs involved in loading into Nemo Subs and to exit (but not load onto) it’s a small world. Not sure if she wants to avoid stairs, but I have had my knee go completely out of whack once at DLR and I was unable to do stairs at all because of it.

As for eating, both Carthay and Carnation should have a place for you to park the EVC nearby so when you check-in, they can direct to it specifically.

The rides that come to mind where they care more about lose items are: Goofy’s, Gadget’s, MMRR, Big Thunder, possibly Indy, Incredicoaster, Guardians & Space. In all cases though they’d likely have a CM hold it for you at boarding to be available again upon exiting.

Very mugh agree no Matterhorn. Probably also not Space Mtn or Goofy’s Sky School because those can be jerky. Indy might be iffy too. But you can ask to sit in the front row, especially if she is on the inside, there is less motion felt there (and some of my kids would only ride it if we asked to sit there when they were first tall enough for it, so they are used to the request, but might have you wait just a little longer for it). Also, thinking again of climbing in and out of things, I would avoid doing Autopia and Astro Orbiter since those can be tricky and require more agility than what she might feel if she’s still ginger. And the Nemo Subs I would highlight again here too. I do not like the subs for many reasons and the whole getting & getting out of them (as well as being cramped in such small quarters with so many other people for the length of the loading process, the ride & unloading proces) is why.

Not sure if it is still there (or if it’s any good), but there is a place at the ground level of the Camelot Inn & Suites (the sister property of and just one driveway over from the Tropicana) that does scooter rentals. But if you like the place you’ve found on Harbor and they deliver, then you don’t necessarily need to consider one that’s very close to the hotel.

That is a good close one. You will pass in front of a couple of small hotels and 2 businesses that are squeezed in between the Tropicana and pedestrian entrance, but it’s very short, like a quarter of a block. She will have to navigate around the public bus stop and to get to the pedestrian light there is one small crossing (the light to turn into the Best Western’s lot with the Calaca Mama’s Cantina restaurant on the other side of it - the green line in the below is the crossing I’m talking about - before the main crossing across Harbor to enter DLR & walk under the sign).

To cross there, only one of the sections of pavement is a ramp & people aren’t very well aware that wheels need that so they tend to block it without thinking or try to beat you as a wheeled driver to the ramp (rather than just walk off the curb). And that’s made more difficult by very fat round poles that act as a barrier from any high speed or out of control cars making their way up onto that very busy curb) so there’s only specific spots you can walk right there. Another visual to show what I mean. The green box is where she needs to wheel, the red x is where this a curb and she can’t.

When you move to cross Harbor though, all the sections between those green poles that face towards DL have ramp between them so she can navigate between any of those to get across the busier street.

Definitely request ground floor. The elevators at the Tropicana are at the very back corner and very old/original( or at least feel like it) to the building so you’ll be dealing with those older elevator issues @SirGreggLadyV mentioned. We dealt with them a couple of trips with a double stroller where we didn’t get a ground floor room as requested (usually happened when we booked closer to leaving like the week of or even day before leaving, so if you’ve been booked already for awhile you should be in better shape).

Ok, and I think that’s all I have for now. But definitely ask! I’m a lot more fresh than I’ve been with my DLR knowledge since we just got back after a hiatus in 2025.

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Wow! Thanks for all the detailed info!

The scooter I am getting is only 3 wheels and looks slim. I hope that helps!

I am concerned about getting into Fantasyland, but we’ll make it work.

@SirGreggLadyV I definitely took ykur elevator advice to heart! I’ll always go with her to & from the hotel, even if she wasn’t on a scooter. That’s just me being a good Dad! :grin:

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I did go ahead and reseve the scooter today while on my lunch break The rep on the phone was super helpful. However, The Tropicanna hotel won’t allow drop-off / pick-ups of the device. Luckily, the scooter place is inside the neighboring hotel.

I’m excited to be going back, but still so busy at my new job I have ZERO time to plan or think about it now. Once I get the ADRs booked I’ll try to get more fociused.

I did book my rental car to LA from Universal FanFest a couple nights ago. I still haven’t arranged those tickets. That’ll be my goal this week. (probably could’ve done that instead of coming here!)

I’m so tired from work that I can’t focus on anything else. But that’s a good thing! I still really like it there. It’s so hard to get back in shape though. I sit all day and then drug reps bring food EVERY SINGLE DAY. Often multiple times each day. Lunch is almost a guarantee and breakfast happens routinely. Some pop in with treats and energy drinks during midday. It’s a nice employee perk! :rofl:

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That’s probably the one at Grand Legacy

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