Disney no longer sending out personalized mail with The Incredibles after booking?


#1

It's been a month since I booked my trip and I still have not received the little personalized book that you receive with the Incredibles on it in the mail. So I spoke with someone in the chat on the official site, and they told me to call someone in central reservation to see if it was sent out. So I did exactly that, and the representative told me that they don't send it out anymore. Is this true? I guess I'm just nervous because this is the first time that I booked by myself, instead of going with an agent.


#2

On May 28, I booked a room online and shortly after (within a couple weeks?) got a personalized booklet, but no Incredibles in it.


#3

I went in April and got nothing. Didn't even knew this was a thing. I wouldn't worry.


#4

Thank you for replying. I thought they might have changed the book, but still was worried because I haven't received one. Maybe I'm just a little anxious because it has been a month.


#5

Thanks. It's a surprise trip for my mom, and I just really don't want the first time I booked it myself to be messed up, ya know?


#6

I got one for my March trip but not for September. Too bad, its always a good day when you get something in the mail from Disney so I will kinda miss it.


#7

Thanks. Yeah, the cast member sounded very unsure, so I just had to come here and double check. It was also really helpful with the reminder dates to book fast passes and such.


#8

My sister got one for her trip in July. I made a reservation last week w/deposit and didn't get a confirmation email. Have reservation confirmation # and it was taken out of our account. My opinion is that there's no consistency !


#9

I got one for our trip at the end of October... I can't remember if it's incredibles but it's personalized


#10

We got one for our trip in September - it's our first trip without kids and we noticed it had very few children in the booklet - it was all geared to adults only, which was weird and cool at the same time. Have no idea when we booked, though - the day Free Dining was announced, that's all I know.

Do you have a My Disney Experience account? That is the best way to manage all your Disney trip information. Just go to the main https://disneyworld.disney.go.com/ and sign up for an account. The My Disney Experience tab contains all your reservations and you can make fast passes and dining reservations and everything shows up there. I changed my reservation over the phone yesterday and it was immediately changed in my MDE account. Great for piece of mind.


#11

Yeah, we are going at the end of October. I figured that they might have changed the theme by now since it has been the Incredibles for the past two years. That's why I was a little worried.


#12

I think they might have changed the theme with the booklet. I don't really care about the theming or anything. It was just for peace of mind, since we received it for our last two trips.

I went in 2016 and 2015, so yes I do. This is the first time I booked it myself without an agent, so it's just the nerves getting to me I think.


#13

Rest assured, I've never used an agent and have never had a problem. 8th trip, I think! Just watch that MDE account - that is golden.

RELAX!! <3<3


#14

I booked in March for our January 2018 trip over the phone and didn't get a booklet. I received a letter in the mail for confirmation. (No email confirmation either, but this was a industry courtesy discounted reservation that I couldn't book online)

I also booked on June 1st for an August 28th trip and got the booklet about 3 weeks later. No Incredibles...just Disney stuff and date reminders in the booklet. I booked this one online with a PIN code and got email confirmation too.

Our last trip this January through a TA -- we didn't get anything like this because the TA had their address as our address so the only things I received were ME and MagicBands because I ordered those myself.

Maybe it depends on how you book as to what you will receive.