I just had the worst and most bizarre experiences with Disney customer service. First off all, I called four times. The first three times they left me on hold, but instead of picking up the call they sent me directly to the survey. Three times in a row.
The fourth call there was no hold music, no indicator of how long I would be on hold. Just silence. I stayed on the line just to see what would happen. After about ten minutes I started getting heavy static and I could tell someone had picked up the phone. I started saying âhello? hello?â All of a sudden a womanâs voice came on the line. Except the person wasnât talking to me. She was on a different call. It was so bizarre, I grabbed my husbandâs phone and started recording. For nine minutes I listened to a woman rant about not being paid fairly, being made to do more because she doesnât have kids, a hostile work environment - all kinds of stuff. Then just like that, I was transferred back to the Disney survey.
I didnât get the impression she was referring to Disney in the conversation. At one point she said
âIâm being kicked out of the pharmacy because I stink?â
Sounds to me like she works from home, and didnât know her Disney line was live.
I want to do something about it because itâs not cool. Automatically transferring me instead of picking up the call is completely unprofessional. And the rest of it is just off the rails unprofessional. And I still canât get anyone to answer.
By the way, the last three times they sent me to the survey I gave every question one star. That will raise some eyeballs âŠ
I found this number on my reservation - 407-939-1936 and got through within just a few minutes. However, the rep kept referring to me as âsweetheartâ, which was irritating.
I donât mind it in a casual conversation, but in the workplace I think itâs unprofessional. I am also the person who doesnât like how the CMâs refer to us as âfriends.â I guess Iâm just a crotchety old bird.
I had a very similar experience with the calls going straight to the survey, no hold music, etc minus the crazy overheard convo. I think they are outsourcing a lot of their call center help to remote workers vs call centers. I eventually got through to a really awesome lady, but again it was silence and then I heard some noise and kept saying âhello helloâ until she replied.
Honestly, itâs different when youâre a woman and âsweetheartâ is SO OFTEN used as a condescending term whether youâre 12 or 50 and only occasionally used as a term of endearment. As someone who waitressed for 12 years and was constantly referred to by old men as âsweetheartâ âdarlingâ âdoll.â It loses itâs cuteness really quickly and is a huge pet peeve/red flag to me.
Only call me sweetheart if you know me and love me or youâre a grandma.
