We purchased WDW tickets from Undercover Tourist over a week ago. My MIL is kindly buying the tickets so she asked me to use her card and info (name, address, etc), which we did. (Thanks, MIL ) MIL was on vacation at the time. UT has an anti-fraud measure where they put a small hold on the credit card and you have to tell them how much it’s for before they’ll confirm your order - we didn’t know about this until after we placed the order. Thank goodness I provided my email address rather than MIL’s or we wouldn’t have found out that we needed to verify the hold amount until MIL got home from vacation! My poor MIL had to spend about a half an hour on hold with her credit card company before she could find out what that charge was so that we could confirm the order. Still, we confirmed and got the confirmation email. We assumed we were all set.
I just got an email today saying that they’re out of stock for hard tickets and they’re cancelling my order. I can understand that we’re in something of a unique situation and it can be hard to keep track of stock, but the timing rubs me the wrong way. A whole week to let us know? After making us jump thorough hoops to place the order to begin with?
On the bright side, I can purchase an e-ticket still, which I plan to do tonight. I think I’ll try Official Ticket Center this time. Working with UT left a bad taste in my mouth.