Hello, we will be arriving at Disney in the next week and I completed the early check in online a few days ago. It lets you pick 2 options for room type. I selected 1st ground floor and 2nd large balcony however I went back today to check it and only see large balcony on my check-in. I have hit update check in and changed to include ground floor but after I hit complete the ground floor request disappears and only the large balcony stays. I have even tried only listing ground floor and not a second request, save and complete and it still goes back to large balcony. I would rather have ground floor or lower floor. I check in early last year at AOA and did not have any issues
I do have a fax set to go out in a few days however this make me concerned they have already put me in a room!? Anyone seen this before? I’m traveling in large family and we have 3 rooms, same thing is happening on all rooms.