I’ve gotten a few emails from Disney now on this as an Annual Passholder who has paid in full and had about six months left on my pass when the park closures began. I understand that the options are either an extension or a partial refund. However, I’ve called a few times now and haven’t been able to get anyone on the phone (I’m sure they are overwhelmed). Has anyone called to ask about the refund and how that will work?
For reference, here is the email I received on Friday:
Dear Valued Annual Passholder, This is a truly unprecedented time for all of us, and we want to thank you for your patience as we work through the many details related to the temporary closure of the theme parks. We recognize this may be a challenging time, so we wanted to share how we will assist our Annual Passholders. Active Walt Disney World Resort Annual Passes that have been paid in full will be extended for the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the theme parks. As an alternative, and in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refund for the theme park closure period. To request this alternative option, we ask that you contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries. Our Annual Passholders are some of our most loyal guests, and we stand ready to help during this incredibly uncertain time. If you have any questions, please contact V.I.PASSHOLDER Support at (407) 939-7277. Walt Disney World Resort