I have a prepaid vacation package at Universal - hotel, park tickets, Express and HHN ticket - during my trip in a couple months. After I made and paid for those reservations, when HNN Express passes went on sale, I bought one of those as well as one of the Freestyle souvenir cups, and was able to add them to my Universal account. I can see them in my wallet in my mobile app. I’d like to add the stuff from my prepaid package as well, but when I try to enter the confirmation number, the app rejects it.
Is it possible to add the tickets from my prepaid package to the app? Or should I not worry about it at all? This is my first time doing a package or even staying on site so I’m not sure what to expect - on previous trips I used ticket kiosks at the park to pick up my tickets and/or had printouts on hand. Honestly, this is my first time using Universal’s mobile app as well; I’m much more used to Disney’s digital ecosystem. Any insight veterans can offer would be appreciated, as my Google skills are failing me.