I am having all sorts of issues with MDE. I feel like I just want to delete my account, get a new name, and start over.
I have made quite a few hotel reservations (the details are that we need 2 rooms, so I booked when 2019 rates came out and then have gotten better deals 2x since then so I canceled the 2 rooms and rebooked same rooms, same dates but had to do a split stay 2 nights and then 7 nights). I should have 5 remaining hotel reservations: 2 rooms at same resort for first 2 nights, 2 rooms at same resort for the remaining nights, and then 1 back up room at a different resort for whole trip in case 2 of the people in our party decide not to join us due to schedule conflicts.
My MDE lists the ones I’ve made, some I’ve cancelled, duplicates (5 of them actually) of one that never went through due to website issues. And the one reservation for the back up room that I want is not even there and not found–even though 5 others with different res numbers are there but are actually cancelled. Ugh.
Same with dining reservations. I’ve cancelled a couple (maybe 3) and then adjusted times with 2 others which then should have “replaced” the first one. But instead ALL of them are still listed.
I’ve called WDW and they say the ones that are cancelled are really cancelled on their end, but it is hard to remember when I’m looking through plans and trying to plan my TPs. Did I really cancel the 1155 ADR and change it to 1240 or was it the other way around? And I have to scroll through a million hotel reservations listed on each of my days “Staying at POP” “Staying at Pop” “Staying at Pop” “Staying at CBR” “Staying at CBR” “Staying at CBR” ad naseum. It’s ridiculous
I should add that it is like this on website and app even after logging out and back in and deleting and reinstalling app. I’ve tried the tricks I can think of. I have cancellation confirmations for all of them in my email.
Anyone else have these issues ever? I’m going to call again hopefully Tuesday. Should I see if they can wipe my account clean and then add back all of my reservations manually by linking the confirmation numbers on my end? Any other brilliant ideas? I like neat and orderly not confusing and cluttered. Sorry for the rant and thanks for reading if you made it this far.