My sister and her 2 kids have just returned the the UK from 14 days in Orlando. They had a fab time due to a little help from the touring plans guide book. My darling nephew 10 suffers from ADHD and high function Autism. During my 2 hour debrief yesterday the one thing my sister said that differentiated WDW ( and in particular MK) and the Universal resort was how the CM’s treated families with the Disabled Access Passes. At Universal Studios and IOA the staff went above and beyond to help them out. My nephew didn’t do many of the rides but was accommodated in the rider swap rooms so he was safe while my sister rode with her other child. On other occasions they should have been given a return time as the wait was over 30 minutes but the staff could see my sister stuggling with 2 kids on her own and offered to let her in straight away if she wanted. ( she took them up on this offer a few times but not every as she had other stuff planned.)
At WDW and in particular both days they went to MK she says she couldn’t put her finger on it exactly but felt that the CM’s treated her and the kids like second class citizens because of the pass. Small comments like " this doesn’t get you in now you have to come back you know" when she approached looking for a return time, and I think it was more how the CM’s spoke to her as opposed to what they said. Has anyone else encountered this at MK? She got the impression that it was a “CHORE” for the Cm’s to work out the return time and write it on the card for her.
I think MDE might have gone down when she was there ( if not there was def something causing confusion). One of their fpp rides was down during their visit ( Splash)and the CM’s gave them a paperslip which said something like FPP swap to take to another ride of their choosing ( have never heard of this) They then went to HM and were able to use it but she said there were loads of guests trying to get into fpp line for HM and another ride but they were refused as they didnt have slips from Splash. I thought if a ride was down you got your FPP via the app not bits of paper? All very strange !!!
She also got stuck on COP (think a liner posted about it) either 20/40 mins in the 40’s which is fine, things happen but my nephew was very agitated and a little upset when they eventually got off and as my Sis was trying to calm him down so he would walk ( when he gets upset he freezes and until he’s calm he won’t go anywhere) and a CM came up and started giving her abuse because her son needs to move!!! Don’t know how Sis reacted.
In all MK was a bit of a disaster Pooh was down when she went to it 7 dwarfs was down and they lost their fpp. I think it was Thurs and didn’t reopen until very late so didn’t get to ride and she got stuck on Splash for 20 mins and had to get walked off. No aplology or anything. She didn’t even think to ask and she wouldn’t complain. She says MK isn’t what it used to be and the Magic isn’t there anymore. She doesn’t use my nephews disabilities to get special treatment ever but couldn’t believe the differences between MK and Universal/IOA.
She had no problems or issues in HS AK or Epcot and found all the Cm’s there to be polite, friendly and courteous and they all really enjoyed the other 3 wdw parks.
Does any one else feel Mk has lost its Magic or that the CM’s there have a bit less pixie dust than the other wdw parks?
Or was Dsis just really unlucky. As said they did really enjoy their vacation but found Uni trumped WDW for dealing with families with Autistic kids, which surprised me and if the go back they will probably avoid MK as it was too stressful and upsetting.