Using TP fax form when you made reservations through a travel agent

Will Pop Century reject the room request I am sending via TP’s fax/website because I booked my reservation through a travel agent? I just filled out the TP’s Room Request Form I have called to make some modifications and payment over the phone and cast members have told me twice, they can’t help me because I have to go through the travel agent that is holding my reservation. Will the cast members ignore my fax too?

No it doesn’t matter how you booked.