Hi there - spent almost an hour on the phone with Disney today trying to upgrade my 5 day ticket to a 6 day ticket. They were very pleasant, it just took a long time because they were confused since I purchased my ticket in October before the ticket changes took place. Long story short but they can’t help me over the phone, I have to go to guest services in person when I arrive in a couple weeks.
I really wanted to do EMM for Toy Story Land but waited too long to book and it was sold out. Low and behold I check this morning and I was able to book for May 29 - yes! This was our planned off day but I decided to go for it and I bought the ticket to EMM. Yay! So now our off day will be a Hollywood Studios day. Now I need to add a day to my ticket. Now for my questions and where I need help! I could have asked Disney this morning but was on the phone so long with them and needed to get back to work. Appreciate any advice from you all!
- Can I go to guest services at Disney Springs or do I need to go to one at the park? I’d prefer to just hit Disney Springs on my arrival day and get this all taken care of.
- Is there anyway to book an appointment at Guest Services or email them in advance of my needs so that it goes quicker? Or do you find that the Guest Services at the park/Disney Springs are much more knowledgeable than those that you call? Honestly I was surprised at how confused the lady was that I spoke to this morning. She kept referring to how “old” my ticket was since I purchased it in October and there was no way she could change it.
Thanks for any advice!