@ryan1 I guess we will need to agree to disagree because I thought the reason he kept bringing up the customer service issues in the review is that the situation continued to go downhill (and kept getting worse in my opinion until the very end).
1st instance - Pete’s mom (who has limited mobility) couldn’t get into her room. 3 phone calls needed to “fix” this, including one from another cast member to the front desk.
2nd instance - Pete now locked out of his room because the front desk cast member who messed up mom’s room messed up Pete’s room when she “fixed” his mom’s room. Requires Pete to go down and deal with this again with major attitude on the part of the front desk cast member.
3rd instance - Pete discussing the call from Front Desk Lead the next morning as Grand Floridian was trying to make this situation right.
Pete was doing the review in real time, as it were. If this problem had been solved the first time - I don’t think we would have heard about it over and over again. This was a continuing problem and one that the Grand Floridian didn’t handle well. I have a lot of respect for Pete giving GF (and his viewers) the information of asking for the problem to be fixed, the problem not being fixed and a guest being given primo attitude from the hotel staff who had messed up. He didn’t want free dinner, or extra fast passes. He wanted access to the rooms he had paid a huge amount of money to access.
This was all good information to have as someone who might consider booking GF. And I don’t care that Pete called an un-named person a witch in his review as he was clearly very frustrated at that point (as I would have been as well!) and didn’t call the cast member that name. He said that is how he thought of the person…but didn’t say it to her, didn’t curse at her and didn’t give any identifying information that would lead to any further issues for that cast member. Pretty tame as far as I am concerned.