My family and I are heading to WDW for the week of 9/6/20. We booked a Family Suite at AoA, but that resort will be closed for our dates. We chose that room because we wanted to have a separate bedroom from our kids, as well as the Skyliner availability.
I called yesterday and was given 3 options for villas at a new resort: Riviera, Bay Lake, and Saratoga Springs. The CM I spoke to was super helpful. I told her I would call back today so that my wife and I could discuss our options last night.
Well, I called back today to change to the Riviera and I was told that was not an option from a different CM. In fact, my only option was the Animal Kingdom Villas. I was told that I should have never been given any options to begin with.
The CM I spoke with today said they are going to have to “review my situation,” and will call me back tomorrow since “her shift was ending at 3pm.”
Since I was originally told the 1 Bedroom Villa at Riviera was an option, my heart is now set on it. It fits every reason we chose our original resort. I understand this is unprecedented for them, but I got a completely different story and tone today.
How do you all think I should proceed? Should I call back today? Should I wait for them to call back tomorrow? Am I being too picky on the resort…?