Park Hopper refunds

Has anyone gone to Disney during COVID where they had bought Park Hoppers ahead of time? I’m curious how refunds have been handled.

I’m also not sure how they plan to handle it for tickets not purchased directly from Disney. I don’t know if I should call/contact Disney ahead of time, or wait until we are there?

I called to modify our park tickets to remove the park hopper for our upcoming October trip. It was an experience! In addition to being on hold for three hours. They can’t just refund you the price difference, because of the park reservation system, they actually had to repurchase all new tickets for my party, link those to my MDE account and then cancel the tickets with the park hoppers. If it doesn’t work correctly there’s a chance that you’ll lose not only your park reservations but also any dining reservations you have linked to those tickets. I also bought my tickets in February before the price increase. I didn’t realize that they didn’t give me my original price, so I’m a few hundred dollars short of the refund I should have been given. I really need to call them back about that, but it’s hard to dedicate another 3 or more hours on hold for that.

I purchased our tickets directly from Disney so I can’t help with the second part of your question, but my guess would be you would need to call where you purchased them originally.

Good luck!


I thought I read that they were refunding the difference at guest services. I heard a gift card was one option, which I would imagine would work for third party tickets since Disney wouldn’t have record of the credit card you used.

But I haven’t tried it. I have hoppers purchased through third party before COVID as well and there really isn’t a lot of information. There is no way the third party company is going to deal with tickets I bought almost a year ago.


We purchased our park hoppers from Underground Tourist. I’ll be at Disney starting this Saturday and plan to go to Guest Services at Disney Springs on Saturday to get a refund. We have a lunch reservation at T Rex for Saturday so it should be pretty convenient. I’ll report back and let you know how it goes.

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